PIE Products Support Policies

Within 30 days of purchase:

For Registered Users:
All PIE software includes thirty (30) days free technical support by e-mail. If your problem cannot be solved though e-mail then you may be asked to call or leave your phone number for us to call you.

After the 30 day period:

Courtesy Notice:
We do not mind extending e-mail support passed the 30 day period if it is not abused. However, we do reserve the right to invoice you at our current hourly rate if your questions are readily available in the Help file, ReadMe.txt file and/or on-line recourses. If available, on-line resources will be found in the form of knowledge base articles and/or FAQ pages that will be linked from the individual products page. Help and ReadMe.txt files are shipped with each package.

Support Packages:
Per incident and time period packages can be purchased. Prices vary depending on the software package and type of support.

For pre-sales questions:
Feel free to ask away! We do ask that you to look in the Help file, ReadMe.txt, and/or on-line recourses first. They have been provided to answer most, if not all, of the basic questions. You may submit your questions via e-mail.

Return Policy:
All of PIE Products software and development tools are offered in a manner to allow a "try-before-you-buy" philosophy. Under no circumstance will a refund be issued after an unlock code has been processed and emailed and/or mailed.

Microsoft Access:
Please note that applications using Microsoft Access may run better when you update your copy of Access from the Microsoft Update site. If you are experiencing trouble we recommend updating to the latest service packs before contacting us.

At the end of the day:
We are glad to help you in any way possible and have rarely invoiced for going the "extra mile" for anyone.... Please don't abuse our generosity with this. As Entrepreneurs, we are all in this together!

E-Mail: support@pieproducts.com